Would we use Mayan Living Real Estate again? If you want the short answer, "Yes, absolutely"! You will not find a friendlier, more knowledgeable group of people to help you buy or sell your property.
For the long answer, read on. When we decided to buy in Mexico, we weren't sure if we wanted to be in Merida or at the beach. Mayan Living responded to our emails requesting information on properties. Steve picked us up at our hotel each morning and patiently drove us to the properties we THOUGHT we wanted. Their agent, Scott, accompanied us on our showings in Merida. Steve & Scott are very knowledgeable & helped us eliminate properties that were too far from amenities, too busy during high season, etc. Information that is indispensable when you are new to the area.
We found "the house" at the beach. As you can imagine, buying property in Mexico is a little different but Kim led us through it step-by-step & kept us informed along the way. After the purchase was complete, their job was over. But, no wait, they were just getting started!
Veronica stepped in & did the necessary work to get the utilities turned on. This can take a while but she has the expertise to get it done. In our absence, she had lights replaced, some plumbing repaired, the yard cleaned and other things that made it easy for us.
When we flew back down for our first night in our new house, we arrived very late at night and were thrilled the lights were on & they even had ice, water, snacks, flowers & an air bed waiting for us! Who else would put so much time & energy into making you feel welcome in your new home? Mayan Living Real Estate, of course! You will not find a better group of people to help you buy or sell your property. If you don't use them you ARE missing out!
John & Brenda, Texas, USA
Were we crazy to buy a house in Mexico based exclusively on Internet pictures? It might have been an extremely risky endeavor had it not been for Doug and Teresa Willey. They were responsive to our needs from the very beginning by promptly answering our initial inquiries. They listened to our 'wish list' and provided information on four properties that met our criteria, one of which was ironically at the top of our list.
From our first conversation in January until settlement in April, Doug and Teresa prepared us for the entire process with regular communication via phone calls and emails which did so much to put our fears at rest.
Doug met us on Easter Monday, late at night, in Chelem. He got us checked into a Bed and Breakfast and then whisked us away to his home where Teresa greeted us with ceviche and cocktails. We talked to them until 1 am, feeling like we had known them all our lives. Settlement the next day went seamlessly with their support and guidance. During our brief week's stay they introduced us to fellow ex-pats and their local haunts, including places that served pulpo, aka octopus, one of Joe's favorites. They described the process for paying bills remotely, introduced us to a banker, showed us where to shop and most importantly introduced us to their wonderful property manager, Veronica.
Doug's motto is that the sale of the house is the beginning, not the end of the relationship with his clients. During future encounters he wants his clients (friends) to wave at him using all five fingers not a one finger salute. When we meet them during future visits it won't be with a wave but with big hugs. We thank them both for making our dream of owning Casa Maya, the Palapa House with a view, a reality!
Joe and Donna, Pennsylvania, USA.
Buying a house in another country seemed daunting to us. However, with Steve and Kim helping us every step of the way, the process was straightforward and made very easy for us. Steve listened carefully to what we were looking for and helped us find the right home for us. He was very patient and low-pressure. When we were back home, we were kept abreast of the happenings as the deal was completed. Steve and Kim followed through until all the details were looked after. Their slogan is not just a slogan: we really were treated with honesty, integrity and reliability. We would highly recommend Steve and Kim at Mayan Living Real Estate!
Mike and Pauline, British Columbia, Canada
I recently purchased a home on the beach in Chuburna and was introduced to the area by Doug and Teresa Willey of Mayan Living Real Estate. Doug and Teresa are absolutely wonderful. They not only showed me the opportunities in real estate, but made me feel as welcome as family would have. Doug and Teresa have since introduced me to many of the locals and expats there. I have absolutely fell in love with everything about the Yucatan, and it has been a pleasant feeling knowing I have a place like Chelem to one day call home. The people, the culture, the beaches and warm weather are just a few of the many things the area has to offer. Doug and Teresa still call me to let me know my house is OK and tell me about all the events and happenings going on in the area. Mayan Living was very professional and they made the process of the closing very comfortable. It is truly a pleasure to call Doug and Teresa Willey friends of mine, I highly reccomend them both!
CR. Georgia, USA
We have just purchased a beach home from Mayan Living and would recommend them as the best Realtor in the Merida area. I had contacted a few real estate offices via email from various websites and had no replies. I then went into a discussion forum and asked for referrals. I was given Doug Willey’s name of Mayan Living and emailed him. He responded immediately with a phone call and asked for more specifics. At the time I was interested in Progreso and was coming down in two weeks. He already had another couple scheduled that weekend but nevertheless made arrangements for us and even booked us a hotel room (which coincidently was not that easy we came in July – peak season) He gave me his website and gave me details about houses he had available in the beach area. He also gave me information on other small more affordable beach towns in the area. Upon our arrival he and his lovely wife Teresa met us at the airport and Teresa helped us in obtaining our car. We drove to Chelem with her and she showed us the area and gave us tons of useful information. The following morning Teresa had scheduled an appointment with another real estate agent to show us properties in Progereso which the other agent had, since she knew I was primarily interested in Progreso at that time. After touring with the other real estate agent and viewing those homes, she took us back to the Chelem-Chuburna area to look at more houses. At this point my husband was getting disappointed at what we were seeing in our price range (which was on the low end for beach property). She then took us to a house with a beautiful beach view, large in size and it had private parking- all things I said I had to have. We walked in and my husband knew immediately that this was to be our home. Doug had mentioned this home on the phone and i looked at the pictures on the web but was unsure of it. But in real life it looked much better- not much of a fixer upper at all. Just needed a little paint and some American comforts and it will be ready to go. Doug also had a sucessful day with the people he was showing so upon arrival back at their house, he immediately made arrangements to meet with his Notario and to open the office on a Sunday (we were leaving early Monday morning). He was very knowledgeable, gave us tons of useful information and explained every step of the process with us. He stayed in contact with us throughout the close process and did EVERYTHING he said he would (oh and we even closed within 5 weeks). Even after the sale Doug and Teresa have been helping us with getting the house set up, work done etc. I WOULD DEFINITELY RECOMMEND THIS AGENCY.
JC. Texas, USA
We worked with Doug and Teresa Wiley when looking to buy in and around the Progreso area. Even before we came down, they were immediately responsive, returning calls, providing incredibly useful information, doing anything in their power to help us learn about the area. Once we arrived, the excellent service continued. They were always available to us and went out of their way to show us not only the listed properties, but the whole area, as well, so we got a good feel for what living there would be like. Both Doug and Teresa are good listeners and pay close attention to the needs and requests of their clients. They stayed right on track when showing us properties and answered any and all questions we had with great patience. We couldn’t have asked for more. In fact, they are the reason we did buy there and would highly recommend them to anyone.
JP. Virginia, USA
We really enjoyed working with Steve & Kim/Mayan Living Real Estate...the purchase of our small beach town home was smooth, fast and went through without a hitch. We were very impressed! We look forward to working with them in the future!
D & N, Manitoba, Canada
I recently sold my home in Chicxulub. Doug Wiley was my agent, along with his wife Teresa. I had excellent and professional service from Doug and Teresa. I felt they were dedicated to selling my home. They did more showings than any other agents. I also enjoyed the pleasure of their friendly, down to earth approach. I was so pleased I listed 2 other properties with Doug. Very, very nice people. Their Notario handled the closing and was efficient, knowledgable, and a pleasure to work with.
JD Victoria, CA
When you meet Teresa and Doug it is easy to see why they should be your choice to make your dreams come true for home ownership in the Yucatan. From your first inquiry to move in day, they will be there and afterwards you have friends for life
MC. Virginia, USA
We too purchased a home in Chelem through Mayan Living Real Estate and the experience was nothing less than a pleasure. Teresa and Doug "went the extra mile" on every level to make the process extremely comfortable. In retrospect, my wife Kim and I have often thought that without Mayan Living Real Estate's expert and genuinely friendly guidance, we might not have had the nerve to make our purchase in Mexico. We now are grateful.
Not only do we have a great new home in Chelem but we also have some great new friendships.
For anyone interested in buying in the Yucatan, look no further; Doug,Teresa and Mayan Living Real Estate gets a 10 out of 10 from us!
SW. Victoria, Canada
Teresa and Doug of Mayan Living were our realtors three years ago when we purchased our home in Chelem. They were very knowledgeable of the local rules and regulations and went way beyond our real estate needs including helping us in getting our utilities and taxes paid, purchasing furniture, and much more. They continue to help us three years later with their extensive knowledge of the area we are always seeking their help and they happily accomodate.
Teresa and Doug have become great friends that I will cherish forever and I would highly recommend them for your real estate needs.
BC. Texas, USA
Scott was great when we came to Merida to find our dream home. He helped us find the right place, get the right deal and then helped us through all the closing and legalities along with the lawyer.
The biggest thing for us was Scott’s honesty and unbelievable knowledge of the area. He’s been here over 20 years and he knows all the right places to do pretty much everything. It really helps having a local expert.
Thanks Scott and all the Mayan Living crew - we couldn’t have done it without you!
AJB - Toronto, Canada.
We strive to provide our clients with the best customer service possible. Here are some of the kind words that they have sent on our behalf.